NEW Employee Assistance Programme
JUCD Wellbeing is excited to launch a NEW Employee Assistance Programme (EAP) to provide an improved mechanism of wellbeing support for colleagues.
Replacing the existing CiC Employee Assistance Programme, the new EAP, from award-winning wellbeing provider, Health Assured, delivers a wealth of FREE health and wellbeing benefits for colleagues to access, alongside manager-specific support.
The EAP is accessible to our JUCD partner organisations who currently utilise our existing EAP, please see your local comms for more information.
EAP Support
The EAP provides a confidential support and guidance service, supporting colleagues with personal and/or professional related problems that may affect their overall health and wellbeing. Support includes:
- 24/7/365 Helpline – unlimited access to the 24/7/365 confidential UK based telephone helpline for you and your immediate family members* by calling 0800 028 0199.
- Counselling – access to up to six sessions of face to face and telephone counselling, per person, per issue, per year; including access to menopause specific counselling and support for anxiety and depression.
- Financial Support – information, help and guidance for financial issues such as debt management, budgeting, mortgage advice, benefits and grants.
- Legal information – support with legal matters such as divorce, wills and probate, motoring issues and personal injury, in addition to consumer, property, or neighbour disputes that can cause emotional distress.
- Bereavement Support – advice, guidance, and counselling for grief in bereavement, as well as legal support for grief related legal matters.
- Medical Information – practical advice, guidance, and support from qualified nurses for a wide range of medical related health issues.
- Active Care – effective intervention on the very first day a fit note is received for a stress related absence.
Manager and Human Resources support
- 24/7 critical incident stress management telephone support
- Manager consultancy and support
- Manager’s Helpline Referral
- Active Care – Day One intervention for stress
- Employment Law and HR Line
- Mental Health First Aid Courses
- Work health assessments – medical opinions and impartial reports on fitness to work
Accessing Support from the new EAP
- To speak to a trained and experienced counsellor or to access practical information, support and guidance, call the free confidential UK based helpline on 0800 028 0199 available 24/7/365.
- If you are a manager requesting assistance/support for your team, simply call the helpline number, explain that you’re a manager in need of assistance, and you’ll be put through to the relevant department.
Download the Wisdom App
In addition to the 24/7 confidential telephone helpline, colleagues also have exclusive access to the brand new Wisdom App – helping you to track wellness, improve your mental and physical health, and stay resilient during tough times.
Accessible on mobile, tablet and desktop, and with a personalised feed, showcasing your chosen wellbeing topics, you can explore and access a range of support to best meet your wellbeing needs, including:
- Health tracker – track your activity, hydration, steps, and mood.
- Support plans – make positive lifestyle changes – such as quitting smoking, reducing caffeine intake and improving sleep.
- Calm and relaxation sessions – access a series of yoga videos, guided meditations, soundscapes, and breathing exercises to help you to de-stress through body and mind.
- Podcast series & Bright TV – delve into a range of supportive mental health topics.
- Wisdom library – access a wealth of articles, newsletters and webinars designed to improve physical and mental health
Counselling support is also available via the Wisdom App where you can access a range of wellbeing support, including Cognitive Behavioural Therapy (CBT), trauma intervention, and menopause support. Contact a wellbeing counsellor via the live chat window, talk face to face through the video call, or directly access the confidential helpline.
Colleagues can download the Wisdom App on the App Store or on Google Play. To create your account, enter an email address and password and the unique organisation code: MHA257729.
*Please note – the EAP provides support for you and your immediate family – this support, as specified by Health Assured, includes your partner and dependents (aged 16-24 and in full time education) that are living in the same household